Legal
Plain-language version 1.0, effective 2026-08-16. Questions any time: hello@seendb.ai.
Privacy Policy
1. Controller. The data controller responsible for processing under this policy is Schings Holding UG (haftungsbeschränkt), Berlin, Germany. Email: hello@seendb.ai.
2. Data we collect. We keep collection minimal and only process what is needed to operate the service: account data (email, sign-in method); workspace and billing metadata (plan, quota, billing status); the videos you upload or connect from your own accounts and the index we derive from them (transcripts, keyframes, on-screen text, captions, embeddings); usage data (indexed minutes, API calls); and server logs kept for security and reliability.
3. Data we do not collect. We never train models on your content, never sell personal data, and never share content across workspaces. Access is scoped to your workspace, enforced in the application and again at the database layer. Our site sets no advertising or tracking cookies without your consent: only if you accept in the cookie banner do we load advertising pixels (Meta, OpenAI) to measure how our ad campaigns perform (see section 5). If you decline, the site works exactly the same, with only the functional storage for your sign-in session.
4. Legal basis (GDPR Art. 6). Contract performance (Art. 6(1)(b)) to provide the service you signed up for; legitimate interest (Art. 6(1)(f)) for security monitoring and service improvement, where our interest does not override your rights; legal obligation (Art. 6(1)(c)) for tax and accounting requirements; consent (Art. 6(1)(a)) where we ask for it, withdrawable at any time.
5. Processors. We use the following processors, each under contractual data protection agreements: Supabase (database, auth), Cloudflare (infrastructure), DigitalOcean (infrastructure), ElevenLabs (AI processing), OpenRouter (AI processing), Lemon Squeezy (payments, as merchant of record), Resend (transactional email), Meta Platforms Ireland and OpenAI (ad measurement pixels, only with your consent). Each receives only what it needs for its job.
6. Retention & deletion. Content stays until you delete it. Deleting a video removes its media, transcript, frames and index entries; deleting your account removes your workspace. Account and billing data is kept up to 30 days after deletion unless the law requires longer (e.g. tax records). Backups roll off within 30 days; server logs within 90 days.
7. Your rights. Under GDPR you can request access, rectification, erasure, restriction, data portability, and object to processing based on legitimate interest; you may also complain to your local data protection authority. Email hello@seendb.ai and we handle it within 30 days.
8. International transfers. Some processors operate outside the EU/EEA. Where data is transferred internationally, we ensure adequate safeguards (EU Standard Contractual Clauses or adequacy decisions).
9. Security. Encryption in transit (TLS), encrypted storage of connector credentials, per-workspace isolation and access controls. No system is perfectly secure, but we continuously improve our safeguards.
10. Changes. We may update this policy; material changes are communicated via email or an in-app notice. The effective date above reflects the latest revision.
Terms of Service
Version 1.0, effective 2026-08-16 · Schings Holding UG (haftungsbeschränkt), Berlin
1. The service. seen turns video you provide into a searchable index (transcript, keyframes, on-screen text, captions) available to you and your agents over the web app, MCP and REST API. Plans are billed by indexed video minutes; limits and prices are shown on the pricing page.
2. Your account. You are responsible for your account and for keeping access credentials and API tokens confidential. Actions taken through your account or tokens are attributed to you.
3. Your content, your rights. Upload or import only videos you have the right to process: your own recordings, licensed material, or content whose rightsholder gave you permission. Copyright-infringing material is not tolerated. You are responsible for checking your rights before importing; seen processes content solely on your instruction and does not review what you bring. You grant us the technical licence needed to operate the service (storing, transcribing, extracting frames, indexing) - nothing more. We never train models on your content.
4. Prohibited use. The service must not be used to: download or index content from YouTube or similar streaming platforms in violation of their terms of service; circumvent technical protection measures (§ 95a UrhG); run scraping or mass-harvesting operations against third-party platforms; process unlawful content; interfere with the service or attempt to access other tenants’ data; or resell the service without our agreement.
5. Platform downloads. seen does not download from YouTube or similar streaming platforms and blocks such links. For your own YouTube uploads, use YouTube Studio’s official download and upload the file here. If you obtain a file any other way, ensuring you have the rights and comply with the platform’s terms is entirely your responsibility.
6. Liability for content & takedown. As a hosting service we store and process user content without a general obligation to monitor it (Art. 6, 8 Digital Services Act). Liability for uploaded or imported content lies with the user who provides it; you indemnify us against third-party claims arising from your content. If you believe content processed by seen infringes your rights, email hello@seendb.ai - we review and remove promptly (notice and takedown). We may remove content or restrict accounts where these terms are violated.
7. Billing. Payments are processed by Lemon Squeezy as merchant of record. Subscriptions renew monthly and can be cancelled any time, effective at the end of the billing period. Quota resets monthly; unused minutes don’t roll over.
8. AI output. Transcripts, captions and other AI-derived data are generated automatically and may contain errors. Verify before relying on them for important decisions.
9. Availability & liability. seen is provided as-is during beta; we aim for high availability but don’t warrant it. Our liability is limited to the fees you paid in the last 12 months; this does not limit liability for intent, gross negligence, or where statutory law provides otherwise.
10. Termination. You can delete your account at any time; your content is removed as described in the privacy policy. We may terminate accounts that materially breach these terms.
11. Changes & law. We’ll announce material changes to these terms by email or in-app before they take effect; continued use after the effective date constitutes acceptance, and where required we ask for renewed consent. German law applies.
Data Processing Agreement
A GDPR Art. 28 DPA (including the sub-processor list above) is available for Team and Enterprise customers, request it at hello@seendb.ai.
Imprint
Schings Holding UG (haftungsbeschränkt)
Pappelallee 78-79
10437 Berlin, Germany
Managing director: Peter Schings
Registered at Amtsgericht Charlottenburg, HRB 273185 B
Contact: hello@seendb.ai